Refund policy

This policy covers orders placed on this website with Canwell Interiors (Cotswolds) Limited. Two different things are covered. Changing your mind, and something arriving faulty or damaged. The rules are not the same. Nothing here affects your statutory rights.

Changing your mind

You have 14 days from the day you receive your order to tell us you want to cancel. You then have a further 14 days to get the goods back to us. Tell us by phone on 01905 964994 or by email at broadway@canwellinteriors.com. You do not have to give a reason.

You can handle a piece as you would in a shop, so unwrapping it and having a proper look is fine. If it comes back showing more wear than that, we may reduce the refund to reflect it.

Getting it back to us

Bringing the item back to our showroom at the Cotswold Design Centre, Kennel Lane, Broadway, WR12 7DJ during opening hours is free, whatever its size.

If you would rather we collected it, you pay the carriage. Furniture cannot go back in the post, so the charge reflects what the collection actually costs us and is set by the size of the piece: £35 for small items such as mirrors and small side tables, £55 for medium items such as coffee tables and lamps, £85 for large items such as sideboards and cupboards, and £125 for two person items such as dining tables and bookcases. The charge for a particular piece is shown on its product page. Collections from the Scottish Highlands, the islands and Northern Ireland cost more and we quote those individually before booking anything.

If the item is faulty, damaged or not as described, we cover the cost of getting it back either way.

Your refund

We refund to the payment method you used, within 14 days of the goods reaching us, or of you showing us they are on their way. The refund includes what you paid for standard delivery.

What you cannot cancel

Anything made to your specification or cut to your measurements: curtains, blinds, carpet cut to size, and any piece altered or made specifically for you. Once it is cut or put into production to your measurements it cannot be returned unless it is faulty.

Furniture ordered in from a standard range is not in this category. A piece with a lead time because it is coming from the maker can still be cancelled in the normal way.

Faulty or damaged items

If something is faulty, not as described, or not fit for purpose, you can reject it and get a full refund within 30 days of delivery. After 30 days we will repair or replace it. If that is not possible or does not fix it, you can ask for a price reduction or a refund. For the first six months it is on us to show a fault was not there at delivery, not on you to show it was.

If your order arrives damaged, tell the delivery team if you can and call us on 01905 964994 with a photograph. Until an order is delivered to you it is our risk, not yours, and telling us later does not cost you your rights.

Contact

Canwell Interiors (Cotswolds) Limited, Cotswold Design Centre, Kennel Lane, Broadway, WR12 7DJ. Open Thursday to Monday, 10am to 4pm. Call 01905 964994 or email broadway@canwellinteriors.com. Full details are on our returns page.